How long does shipping take? A: Estimated travel time within could be between 2-7 business days depending on courier.
How can I track my order? A: For customers, the tracking information will be added to your order after it has been dispatched.
Does Ki-Gu-Mi offer wholesale opportunities? A: Yes we do, we currently stock Ki-Gu-Mi at over 70 retailers. If you are interested in becoming a retailer, please click here.
I’m an international customer. Do you ship overseas? A: We also ship to New Zealand. For other countries, please look for your local stockist. Unfortunately we will not be able to reply about overseas inquiries.
How can I add an item to my order once it’s been processed? A: We understand that sometimes you may want to add more Ki-Gu-Mi goodies to your order, however once an order is submitted, we’re unable to change it – even if it’s still processing. If you’d like to purchase more items, we recommend placing a separate order.
What payment methods do you take? A: We take Apple Pay, Google Pay, Mastercard, Visa, Shop Pay, Paypal and AMEX.
What do I do if I need a refund or exchange? A: Unfortunately, we are currently unable to offer exchanges. If you would like to return a faulty item, please contact us below. All returns must be directed through Customer Service. Please do not return or post items before obtaining instructions from us - if you do, there is a risk that your returned item may not be identifiable and your returns may not be accepted. We do not offer change of mind refunds.
Can I get my order gift wrapped? A: Please note that we are unable to gift wrap your order.
Can I include a card in my order? A: Please note that we are unable to include any cards or notes in your order.
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